SOLID CONNECT
Mobile Self-Service, Built for Your Customers
SOLID Connect extends your self-service capability into a native mobile app, giving customers direct access to their accounts, services, and support tools from their phone.
Fully integrated with the SOLID platform, the app enables customers to manage their connectivity, make payments, and stay informed – wherever they are.
For businesses, this creates a more efficient support model, a direct communication channel and improved customer engagement.
Extend your customer experience beyond the web.
Mobile Self-Service for Your Customers
SOLID Connect gives customers fast, convenient access to the most important account functions.
Manage Services
View usage and account information.
Support
Log and track support tickets.
Purchase Top-ups
Purchase data top-ups and additional services.
Manage Billing
Access invoices and statements.
Make payments and settle balances.
Outages
Receive outage alerts and service updates.
Built on a managed mobile platform
SOLID Connect is delivered through a maintained native mobile platform, designed to integrate seamlessly with the SOLID system.
This approach allows ISPs to provide a full mobile experience without the complexity of developing and maintaining their own apps.
SOLIDitech manages:
- Ongoing compatibility with iOS and Android
- App store requirements and updates
- Core platform maintenance and enhancements
- Secure integration with the SOLID backend
This ensures a reliable, up-to-date mobile experience without requiring internal mobile development resources.
Real-time communication through push notifications
SOLID Connect gives you a direct communication channel to your customers through native push notifications.
Messages are delivered instantly to the customer’s device and can link directly to relevant actions within the app.
Communicate clearly at the moments that matter most:
- Outage notifications and updates
- Planned maintenance alerts
- Billing reminders and account notifications
- Service announcements
A cost-effective alternative to SMS that improves visibility and customer engagement.
Benefits that scale with your business
For You
For Your Customers
Choose how you deliver your mobile app
Deliver mobile self-service in a way that fits your business.
SOLID Connect can be deployed in two different ways, depending on how you want to deliver the mobile experience to your customers.
The SOLID Connect App
Shared App Experience
A shared mobile application where customers select their service provider when they first use the app.
This provides a fast and efficient way to introduce mobile self-service, with a streamlined rollout and minimal overhead.
Branded Mobile App
Dedicated App Experience
A fully branded mobile application published under your organisation’s name.
Customers download your app directly from the app store and access a tailored experience from the moment they open it, while remaining fully integrated with the SOLID platform.
Download the SOLID Connect App
