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Your Renewable Energy Business, Evolved

The renewable energy sector is a powerful force for positive change, but it’s not without its hurdles. From complex billing structures and fluctuating energy generation to evolving regulations and the need for constant customer education, navigating this dynamic landscape requires innovative solutions.

Add to that the relentless pace of technological advancement, and it’s clear that renewable energy providers need a partner who can keep pace. That’s where SOLIDitech comes in.

Renewable Energy with SOLIDitech

Online Sales Platform that's Easy-to-Understand and Navigate

Renewable-Energy

Empower your customers with a seamless, 24/7 online experience to explore and purchase renewable energy solutions.

  • Website ‘shopping cart’ plugin enables customer self-administration
  • Easy to follow order process with clearly defined steps
  • Product selection is included with all relevant product information
  • Debit Order Mandate is automatically created
  • Encrypted PDF contract with customer’s digital signature included
  • Consistently branded customer sales experience, 24×7
Stage-Zero-Customer-Webpage_featured

Streamlining Sales, Serving Thousands: Stage Zero's Journey with SOLID

Stage Zero sought to revolutionise the purchase of energy solutions, making it easy and accessible for South Africans.

Traditionally a complex and labour-intensive process, Stage Zero partnered with SOLID to build a unique online platform. This platform automates the technical aspects of scoping, design, and pricing, allowing customers to effortlessly configure their ideal energy solution in minutes.

This automation doesn’t just mean efficiency; it represents a paradigm shift in how energy solutions are delivered. Stage Zero can now handle thousands of inquiries around the clock, all while maintaining a lean sales force and ensuring customers receive an exceptional experience.

Sales: Track, Manage, and Optimise

Track and manage pipelines through every stage, in one location. Get real-time visibility and improve forecasting.

  • Optimise your sales process: Identify bottlenecks, forecast revenue, and make informed decisions
  • Create professional proposals: Showcase your renewable energy expertise with customisable proposals, including estimated savings and ROI calculations
  • Guide customers seamlessly: Offer a smooth online sales experience with e-signatures and secure transactions
  • Support multiple channels: Meet your customers where they are, whether online, in-person, or through a combination of channels
Direct Sales Pipeline Management

Installation Teams: Schedule, Track & Communicate

Field Services

Empower your installation teams to deliver exceptional renewable energy installations and maintenance.

  • Smart Scheduling: Optimise routes and dispatch the right technician at the right time
  • Mobile App: Equip your technicians with essential information on their mobile devices
  • Real-Time Tracking: Monitor job progress, update customers, and track technician performance
  • Asset Management: Keep tabs on your renewable energy equipment and maintenance history
    Streamlined Communication: Facilitate seamless communication between everyone involved.

Billing & Invoicing: Simple and Streamlined

  • Automated Invoicing: Effortlessly generate accurate invoices, even with complex renewable energy tariffs and varying energy production
  • Customisable Billing Rules: Tailor your billing processes to match your specific business needs and regulatory requirements
  • Integrated Debtor Management: Keep track of outstanding payments, send automated reminders, and maintain healthy cash flow
  • Financial Transparency: Gain real-time insights into revenue, expenses, and profitability for informed decision-making
  • Fraud Prevention: Safeguard your business with automated checks and balances to detect and prevent fraudulent activity
Automated Billing

Automated Collections: Optimise Cash Flow and Reduce Debt

Debtor Management

Effectively manage your businesses cash flow with accurate and real-time debtor management information. Don’t leave your finances vulnerable.

  • Streamline Debt Collection: Automate payment reminders, follow-ups, and collection workflows to reduce outstanding balances
  • Multiple Payment Options: Offer customers convenient payment methods like debit orders, credit cards, and online payment gateways
  • Real-Time Insights: Gain visibility into your cash flow with accurate, up-to-date debtor information and payment tracking
  • Automated Compliance: Ensure adherence to tax regulations and reporting requirements, reducing the risk of penalties
  • Full Auditability: Maintain transparency and accountability with a comprehensive audit trail of all financial transactions
Automated Collections

Customer-Centric Support: Wholistic and Efficient

  • Efficient Ticket Management: Streamline customer inquiries, track issue resolution progress, and ensure timely responses for a positive customer experience
  • Integrated Workflows: Automate support processes to reduce manual effort and ensure consistent, high-quality service delivery
  • Proactive Communication: Keep customers informed about outages, maintenance schedules, and service updates through automated notifications and alerts
  • Knowledge Base and Self-Service: Empower customers to find answers to common questions and troubleshoot minor issues on their own with a comprehensive knowledge base and self-service portal
  • Performance Tracking: Monitor support metrics, identify areas for improvement, and continually enhance your customer service
ISP Support

360° Customer Management

CRM

Always know who your customers are with all the information you need, in one place. SOLID stores all customer and reseller information in one real-time and easy-to-navigate view.

  • Centralised Customer Data: Access all customer information in one place, including contact details, service history, billing records, and communication logs
  • Enhanced Sales and Support: Equip your team with complete customer insights to deliver personalized service, answer questions accurately, and resolve issues efficiently
  • Track Customer Lifecycles: Monitor customer interactions throughout their journey, from initial inquiry to long-term loyalty, to identify opportunities for improvement and growth
  • Regulatory Compliance: Maintain accurate records of customer interactions and transactions to meet compliance requirements and streamline audits
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