SOLIDitech Customer Testimonials
Don’t just believe us – listen to what our customers have to say
“User-friendly system with excellent features and if it needs to change, it can. The team are always keen to assist.”
“I would recommend SOLID as an ideal system for any company as it is very easy to use and the platforms are very informative. You are able to store documents and update tickets with all relevant information making it easier for the next person to be able to view and respond to queries without the hassle of having to ask for assistance from the previous user.”
“Easy to understand ticketing system, would recommend to any ISP, simple and easy project management tool.”
“We tasked SOLID to build a platform to fulfill numerous processes for us under tight timelines and they went above and beyond to fulfill our needs. The platform blows anything the competition might have out of the water and impresses with flexibility and customisation. Great project management and time management throughout the project. Well done SOLID.”
“SOLID is very user-friendly, it is a one-stop shop, from creating of accounts, suspension, cancellation, updating of details, updating of passwords. SOLID is the best system I’ve ever used.”
“The SOLID platform has made my work experience a pleasure every day, it is simple yet does what I need.”
“I have been working on SOLID for 7 years and find it very easy to use, it supports the entire business and the support from the SOLID team is top notch.”
“SOLID is the most user-friendly, easy-to-use and dependable platform for customer support around. Highly recommended!”
“Very convenient to have all the relevant client info at your fingertips and the necessary workflows to ensure a smooth client experience.”
“SOLID is an incredible CRM tool from a sales point of view. From tracking a quote to finalising and advising the clients who signed for their solution.”
“If you are ever looking for an amazing automatic system module to give you easy access to your work, reports, customer data and information. SOLID is definitely the platform to do it from. It offers user-friendly integrations, automatic processes and functions. I would definitely recommend SOLID for any business. It is just simply the best in the most simplest form.”
“SOLID is great for streamlining your processes, making it easily accessible for the right people wherever they are.”
“I recommend SOLID for all your business-system related development to streamline your job, while making it easier.”
“It’s my absolute pleasure to recommend SOLIDitech to other ISP’s. What I like about SOLID is the easy automation and other systems’ integration, this makes reporting a joy. I truly enjoy working in SOLID to see the customer sales journey visibly in one system. Without any doubt I confidently recommend SOLIDitech to any ISP to create an automated platform to see the customers’ life span end to end.”
“I have been working on this accounting package for just over 4 years and I just love how user-friendly it is. I have worked on many packages for over 10 years and I find SOLIDitech to be on the top of the list. I work with the invoicing and it provides all the information need for the customer.”
“As a start-up communications service provider we deployed SOLID before we deployed our new national network. SOLID is the foundation of everything we do in our company. Everything starts and ends with SOLID. We have since recommended and demo-ed SOLID to some of our ISP customers and cannot think of using any other oss/bss platform.”
“SOLID has given a new name to being organised. I wish my closet could be as organised as my work. Any large business should have this as it is convenient as well as efficient. This is a dream to any business to keep it well-structured and to be on top of everything without having 3 receptionists. Try this and make your life uncomplicated with doing the most in the least amount of time.”
“Very user-friendly. Did three days’ training and it feels like I’ve used it for years. Easy to manage your orders, quotes, sales revenue and many more. Highly recommend SOLID to businesses that want to prosper.”
“When searching for Clients and Contracts, the Searching Engine is really reliable”
“Very user-friendly, quoting made easy and quoting for acceptance makes the sales process so much more convenient for my clients.”
“Credit notes are easily processed. I love the export statement tab, easily assisting my clients with statements from years back.”
“I have worked on many platforms before and still do, and SOLID is by far the most capable, user-friendly platform out there. There is nothing missing on this platform!”
“The SOLID platform is outstanding, it has increased my efficiency by at least 300% in the workplace. Thank you very much for this service.”
“SOLID is a safe program, professional and straight to the point. It’s got all the necessary features, and is very easy to use. It’s the best system I’ve ever seen in my 10 years in the IT industry.”
“SOLID’s transparency from a system and resource perspective is remarkable. The knowledge sharing emails are also pretty neat as it gives the user’s exposure and insight to functionality that we would not NECESSARILY be aware of. The SOLID team are an awesome bunch, but most importantly they come with an immense amount of skill.”
“I find it so easy to use you can literally do anything with a client’s account with this program. 10/10.”
“Since my earliest involvement with the SOLIDitech Team at MWEB, I have found them to be world class in many ways; their representation daily when dealing with our projects has always been fair, courteous and above all, professional in every respect.”
“I Love the quick and seamless interactions.”
“The SOLIDitech team are extremely knowledgeable about the software that they create and finding new ways to implement our sometimes crazy ideas. I cherish their support in making better products and services that we can provide to our customers!”
“SOLID is an all-in-one platform to view your client database, contracts associated to them and ADDITIONAL information you may require. It makes cross-departmental functions easy. It’s so great words don’t define the ease and effortless and seamless integration it offers.”
“As the name states – SOLID is solid. Very stable, well thought through structure. Committed owners and staff. Easy to use. Expansion capabilities are huge, automation and workflows are working well. Overall the best in the industry.”
“There is no better Customer Management System available out there, SOLID ACCOMMODATES any CUSTOMISATION that any ISP could possibly require and is a stable and dependable platform. This is the first system I have seen in my experience that has only ever been unavailable due to network or hardware failures, none ever caused by the software itself being unstable.”
“It is easy to work with software that has combined our operational functions into one platform. It’s user-friendly and adjusted to the business needs.”
“Our initial interaction with the SOLIDitech team introducing the SOLID platform and its features made us realise that it was exactly what we needed to address most of our internal issues.”
“The biggest reason I would recommend SOLID is because it’s a single platform that automates our entire operational workflow, from the lead stage or quotation right through to installation and finally billing.”
“The reseller portals allow our resellers, dealers and partners to manage themselves through SOLID too. They can view their own accounts and suspend their own clients. This time savings takes a load off their team and has drastically improved our relationships with them. They all now swear by SOLID.”
“On the very first day we went live with the SOLID platform in April 2014 we saw the highest collections rate we had ever seen”
“The solution does everything we need it to, and more. SOLID is a modern, user-friendly full Business Automation Platform. It’s most suited for businesses with a focus on growth as it expands with your business and continuous development from the SOLIDitech team means new features are regularly available for users.”
“SOLIDitech are veterans of the African ISP industry, they have an extremely intimate understanding of the ISP business and challenges with a genuine passion of improving business processes.”
“SOLID automatically reconciles deferred revenue, payments that are auto-allocated, and the banks accounts reconciliations. Also the Refund process in SOLID made a huge difference in our world”
“The solution does everything we need it to, and more. SOLID is a modern, user-friendly full Business Automation Platform. It’s most suited for businesses with a focus on growth as it expands with your business and continuous development from the SOLIDitech team means new features are regularly available for users.”