Support Courses

Ideal for Understanding how to Configure and Administer SOLID

Built for you

Become a SOLID Support Pro. At the end of these courses you’ll have an in depth understanding of SOLID Modules, settings, monitoring and configurations.

Any of the courses listed below can be taken as a single course or as part of a bigger training series.

Course content and details

SOLID Application Administrator

In this course, the focus is on understanding how to configure and administer SOLID at an application level. Administrators will gain an in-depth understanding of SOLID modules, settings and configurations.

  • Course Code: APA100
  • Course Duration: 3 Days
  • Course Prerequisites: Previous experience working with SOLID and a basic understanding of html, TCP IP, access control and configuration management.
  • Recommended Audience: Team members who manage application wide access and system settings on SOLID.

Course Material Includes:

  • SOLID development, QA, pre-production and Production environments
  • Authentication and access controls
  • Application layer security features, session management, IP restrictions and OWASP filters
  • How to configure SOLID application IP filters and debug access failures
  • How to configure SOLID modules, path filters, access groups and ticket centres
  • Dashboard access – ad-hoc vs bulk configuration
  • How to configure SOLID admin access
  • Understanding access reports and admin access logs
  • Understanding customer vs system modification audit trails and audit formats
  • How to configure administrator authentication modes
  • How to configure password policies, security alerts, auto-suspension rules and tasks
  • Review deployed SOLID module types and the functionality they provide
  • How to configure SOLID brand management
  • This includes: Financial documents, email, logos and SMS templates and modification and testing tools
  • Understanding SOLID System Admin functions: Company Settings
  • Data source admin and Data table admin
  • Flex fields
  • Email Queues
  • Select List and Select Tree Configuration
  • System Configuration, Environments and Config tests
  • Self-Admin OTP and customer password policies
  • How to use SOLID service data extraction reports
  • The SOLID query tool and ad-hoc reporting
  • Understanding SOLID tasks and log files

SOLID Production Support Specialist

In this course, participants will gain an understanding of how to manage production SOLID environments for large installations. The focus is on monitoring, management and troubleshooting.

Course Code: PRS100
Course Duration: 3 Days
Course Prerequisites: Previous working experience with SOLID and a good understanding of Linux, TCP IP.
Experience with MySQL and application monitoring.
Recommended Audience: Team members responsible for high-availability SOLID installations.

Course Materials Include:

  • SOLID specific Linux operating system
  • JVM, MySQL, ant and Tomcat configuration requirements
  • The SOLID application installation process
  • Understand the SOLID application clustering configuration
  • Cluster startup, testing and troubleshooting
  • How to perform a SOLID installation on a freshly installed Linux Server
  • Understanding SOLID development, QA, pre-production and production environments
  • Authentication and access controls
  • Understanding the SOLID application layout
  • Java application component concepts, Tomcat work and Liquibase patching process
  • Changelog management and locking
  • The SOLID build and release process and version management
  • Rebuilding pre-production for troubleshooting/testing and deploying new SOLID releases
  • Understanding SOLID application access, IP Level security features and settings
  • Managing SOLID application configurations, environment sensitivity, cached parameters and parameter testing
  • Configuring the SOLID Task scheduler and understanding task assignment
  • Investigating monitoring escalations, restarting failed tasks and moving tasks between servers
  • Application database back-up, snapshots, replication and space management
  • SOLID Data source and data table management tools
  • Investigating application level SOLID incidents, log files and customer account auditing
  • System level auditing and query tools
  • Troubleshooting production performance problems
  • MySQL database diagnostics tools
  • Linux and JVM production runtime inspection and troubleshooting
  • Linking logs back to application source code and configuration
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