Embark on the journey of innovation with the SOLID Roadmap - Your sneak peek into the future of tech!
SOLID Roadmap 2026
Item
Description
Category
ETA
Status
SOLID AI-Powered Regression Testing of Core Features
Implement the new SOLID AI-powered automated daily regression testing across the SOLID core platform.
Automated regression test suite will enable testing business workflows from a user interface perspective in addition to existing unit tests. This will enable earlier and broader SOLID core defect detection. This set of SOLID core regression tests will ensure that new SOLID core features/changes are tested at code as well user interface level, allowing for faster new feature testing and improved quality.
Platform Quality,
AI Automation,
Security
Q1
New Bulk Messenger Module
A SOLID bulk messenger with a significantly improved user experience when working with large customer bases. The new SOLID Bulk messenger features faster performance on large customer lists, dynamic SQL based recipient list creation and introduces an additional channel to email and SMS sending by introducing push notifications via SOLID Connect Mobile App.
Customer Communication
Q1
New System Configuration Module
A SOLID system configuration module with an improved user experience and stronger validation.
Platform Administration, Controls
Q1
New Select List Management Module
A SOLID select list management module for managing configurable data lists with significant improvements to the creation and editing of structured parent–child lists.
Platform Administration, Controls
Q1
Web Infrastructure Upgrade (Tomcat 9)
Upgrade SOLID’s underlying web server infrastructure to the latest supported standard (Tomcat 9) as part of our ongoing security and compliance programme.
This ensures improved stability, stronger security and continued alignment with industry best practices.
Platform Infrastructure, Security
Q1
Complete
New Secure Notes Module
A secure notes module that enables authorised users to store and manage sensitive operational information – such as credentials or configuration details – within SOLID.
All notes are encrypted and access-controlled, reducing the risk of sensitive data being compromised.
Platform Security, Data Protection
Q2
New Outbound Email Configuration and Management Module
An email management module to simplify outbound transactional email management (SMTP) for larger volumes of messages as customer communication needs increase. Changes will include one-click unsubscribe for recipients and tools for blocked recipient management for SendGrid clients.
Platform Infrastructure, Communication
Q2
Database Platform Upgrade (MySQL 8.4)
Upgrade SOLID’s underlying database infrastructure to the latest supported MySQL version, improving security, performance and long-term support for critical data storage.
Platform Infrastructure, Security
Q2
Complete
New SOLID Connect Mobile App
SOLID Connect – A new mobile self-service app for ISP customers that brings account management and push notifications directly to their device. The app will provide an improved payment experience for customers with prepaid services as well providing real-time outage and maintenance notifications.
By creating a direct, always-on communication channel, SOLID Connect helps ISPs reduce routine support load, replace costly SMS communication with push notifications, and improve customer accessibility – even when home connectivity is offline.
Customer Self-Service , Engagement
Q2
Core Server Operating System Upgrade
Upgrade SOLID-hosted test and production servers to the latest Ubuntu Long-Term Support (LTS) operating system release.
This ensures continued security updates, improved system stability and alignment with supported infrastructure standards.
Platform Infrastructure, Security
Q2
Complete
New SMS Templates Module
Providing a central place to search, create and edit SMS templates used across the SOLID platform.
These templates support automated customer communications such as payment reminders, callout notifications and OTPs, while also making it quicker to send consistent messages to individual customer contacts.
Customer Communication, Messaging
Q2
AI-Assisted Development Tooling
Introducing AI-assisted tools within SOLID’s software development workflow to support code quality, reduce repetitive tasks, and improve engineering efficiency.
This enables development teams to focus more time on complex problem-solving and platform innovation.
Engineering & Delivery Enablement
Q3
Complete
New SQL Update Tool Module
Providing a formal, structured way to create, test, approve and track ad hoc SQL updates and data fixes. This provides an auditable workflow, improving control, visibility and accountability across database changes.
Platform Management, Administration
Q3
New Prepaid Payment Channels
New payment channels with real time validation and point-of-sale payments via major retailers, providing broader customer payment flexibility.
Customer Self-Service, Engagement
Q3
Complete
New Automated Live Security Patching
Implement automated live security patching on SOLID-hosted servers to apply critical operating system updates without requiring downtime.
This reduces security exposure while maintaining platform availability and service continuity.
Platform Infrastructure, Security
Q3
Complete
SOLID Connect Support Ticketing
Extend the SOLID Connect mobile self-service app to include in-app support ticket logging, updates, and responses, enabling customers to manage queries with support teams directly from their mobile device.
This creates a more accessible, mobile-first support channel and reduces reliance on email-based communication.
Customer Self-Service, Engagement
Q3
In Progress
AI-Guided Internet Troubleshooter
Adding in-app network diagnostic capabilities to the SOLID Connect mobile self-service app, enabling customers to run basic connectivity checks on their home network directly from their mobile device.
This supports faster issue identification and reduces unnecessary support calls for common connection problems.
Customer Self-Service, Engagement
Q3
In Progress
AI-Generated SOLID release Notes
Improving visibility through AI-generated release notes that clearly explain any changes, fixes and new enhancements included in each SOLID release. This will help users quickly understand what has changed, why it matters and how it may affect them.
Communications, Visibility
Q3
Complete
Password Security Strengthening
Enhance password storage and validation mechanisms to strengthen credential protection across the platform.
This includes improvements to hashing and salting techniques in line with modern security best practices.
Security & Data Protection
Q3
Complete
AI-Assisted Support Ticket Summaries and resolutions
Integrate AI into the support workflow to automatically generate concise ticket summaries and suggest resolutions to tickets for common queries.
This will reduce ticket handling time, improve clarity for support teams, and provide faster, more consistent responses.
Customer Experience, AI-Enabled Support
Q4
In Progress
New SOLID AI-Powered Regression Testing Metrics & Reporting
Structured reporting for SOLID AI-powered regression testing to provide ongoing visibility into test coverage, stability and quality trends across the platform.
Quality Assurance, Platform Reliability
Q4
In Progress
Integrate SOLID AI-Powered Test Platform into SOLID AI-Assisted Development Workflow
Integrate SOLID’s development workflow and the SOLID AI-Powered testing platform, enabling developers to create, execute and review automated tests more efficiently.
This strengthens the feedback loop between development and quality assurance, supporting faster and more reliable releases.
Engineering, Delivery Enablement
Q4
Planned
Remote Device Provisioning Integration (TR-069)
Integrate TR-069 remote device management to support automated provisioning and firmware control for supported CPE devices.
This improves operational efficiency, reduces technician intervention, and enhances network reliability.
Network Operations, Integration
Q4
Proposed
Backend Framework Upgrade (Java 11 Alignment)
Update core backend framework components as part of the Java 11 upgrade to maintain compatibility, security coverage, and platform stability.
Platform Infrastructure, Security
Q4
Proposed
New SOLID AI-Ready Integration APIs
Expose a limited set of SOLID data through a secure suite of APIs, specifically structured and optimised for integration with advanced Artificial Intelligence (AI) agents.
Platform Integrations & AI Enablement
Q4
Proposed
Core Platform Upgrade (Java 11)
Initiate the scoping phase for a core platform upgrade to Java 11, ensuring continued alignment with supported standards and strengthening long-term stability and security.
Platform Infrastructure, Security
Q4
Proposed