Bulk product charge rate editing tool

A bulk tool to change product charges with immediate effect

SOLID ISP

Q1

Complete

Bulk product charge rate scheduling

A bulk tool to schedule product charge changes with a specified future date

SOLID ISP

Q1

Complete

Bulk contract price changes tool

A bulk tool to change the price on active contracts with immediate effect.

SOLID ISP

Q1

Complete

Bulk contract product change tool

A bulk tool to change the product on active contracts.

SOLID ISP

Q1

Complete

Bulk customer import tool

Tool to support bulk loading of customers into SOLID

Implementation tool

Q1

Complete

Improved quick search

Augment quick search to add tradename / alias to support searching as part of customer name searching

User experience

Q1

Complete

Improved SOLID telephone support

Improved SOLID support for after hours and emergency calls

Customer Support

Q2

Complete

FNO UID network segmentation

Separation of UID by regional network

New feature

Q2

Complete

Google Captcha for customer portal

Support for Google Captcha during logins to limit brute force login attacks

Security

Q2

Complete

SOLID AI Test Platform

Rollout of new AI based tools for quality assurance for SOLID core and enterprise teams.

Quality Assurance

Q3

Complete

FNO ISP customer sign up

A stream-lined process for FNO ISP customers to sign up on the SOLID ISP customer portal

Customer experience

Q3

Complete

FNO ISP price management and quoting

Self service features for FNO ISPs to manage pricing and an improved customer quote journey

Billing

Q3

Complete

FNO Smart OLT support

Support for Smart OLT device management and configuration

New feature

Q3

Complete

MySQL 8 Support

Adding core support for MySQL 8 to all SOLID database tools

Future proofing

Q3

Complete

FNO ISP price and lead management

Tools to allow FNO ISPs to manage their own pricing and customer leads

New feature

Q3

Complete

NetCash Debit Order Mandate Upgrade

Updated debit order mandates to align with current bank compliance requirements. Added flexibility for custom mandate wording and variable fields, giving businesses more control over how mandates are structured and presented to customers.

Compliance,
Platform Enhancement

Q4

Complete

Dedicated Cloud Hosting Architecture

Migrated all SOLID-hosted customers to dedicated virtual machines within our cloud environment.

This removes cross-customer dependency during upgrades and improves system isolation, making maintenance easier and platform updates more controlled and predictable.

Infrastructure,
Platform Stability

Q4

Complete

SOLID SOS Service Desk Interface Upgrade

Upgraded the SOLID ‘SOS’ Service Desk interface to improve responsiveness, performance, and usability.

Customers can now log and track support requests through a faster, more intuitive experience.

Customer experience, Support

Q4

Complete