Everything you need to run a successful ISP
Instantly sell Fibre, Wireless and Support Services with one, ready-to-go, end-to-end solution
Ditch the Paperwork
Website Sales
Offer your customers easy-to-navigate, 24 hour online shopping.
- Website ‘shopping cart’ plugin enables customer self-administration
- Easy to follow order process with clearly defined steps
- Product selection is included with all relevant product information
- Debit Order Mandate is automatically created
- Encrypted PDF contract with customer’s digital signature included
- Consistently branded customer sales experience, 24×7
Pimp your Pipeline
Sales Pipeline Management
Track and manage pipelines through every stage, in one location. Get real-time visibility and improve forecasting.
- Support for website and direct sales channels
- Automatic branded PDF proposal generation
- OTP Verification security layer for online purchases
- Integrated digital contract acceptance
Mobilise your Technicians
Field Agent Management
What your Engineers need to know, when they need to know it. The SOLID Mobile App lets you manage and dispatch on-site customer installations & Support Technicians, track hardware and more.
- Integrate product and service catalogue data
- Automated workflow management
- Automated service provisioning
- Real-time service lifecycle management
- Automated queuing and retries
- Pre-Integrated Services: Sandvine, Procera, Fibre
Controls and Approvals
Billing and Process Management
Ensure accuracy and reliability. Make fully informed financial decisions and prevent fraud and identify errors before they become problems.
- Automated billing and invoicing
- Customisable billing rules, period rates & tax types
- Integrated debtors accounting
- Automated Revenue recognition
- Electronic bank reconciliations
- Supports multiple payment channels
Automated Collections
Debtor Management
Effectively manage your businesses cash flow with accurate and real-time debtor management information. Don’t leave your finances vulnerable.
- Automated collection workflows
- Automated invoice reminder process
- Supports Debit Order, Credit Card & other gateways
- Automated service suspensions and re-connections
- Real-Time reporting and statistics
- Automated tax authority compliance
- Everything is fully auditable
Own your Support
Support Management
Deliver consistently exceptional customer support. Be more productive, resolve more cases, and satisfy your customers. Manage, track and report on customer queries, faults and service provisioning. Avoid frustrated customers and longer-than-required response times.
- Automatic & manual ticket creation
- Integrated workflows
- Connect with your customer base
- Outage management
- Change controls
A Single Customer View
Customer Relationship Management
Always know who your customers are with all the information you need, in one place. SOLID stores all customer and reseller information in one real-time and easy-to-navigate view.
- Support both consumer and business customers
- Streamline your sales process
- Integrated hardware information
- Service level billing history
- View inbound and outbound communication history
- Statutory compliance document storage