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Grow your business without the growing pains
Capture a sale or upgrade and the system will ensure you activate the required services in accordance with your defined processes and business rules. Minimise revenue leakage by ensuring that all changes to an account’s status are propagated to remote systems.
Effectively manage your complete order fulfillment process from point of sale to delivery of your services – all within a single platform
Peace of mind
Once the business rules have been loaded, they drive the provisioning process. This gives you complete assurance that everything is done correctly, every time.
Supports Integration Protocols
SOLID supports an array of integration protocols including: Webservice, LDAP, JDBC, REST, XML and user-defined protocols.
Central Product Lifecycle Management
Quickly and easily propagate changes.
Product Management Tools
A full set of Project Management tools are integrated directly into your automated operations.
Scalable
Scale from an entry level system managing 15,000 accounts to a clustered or cloud solution managing over 1 million accounts. SOLID supports either on-site or cloud-based deployment models.
Auditable
Every change to the system and customer database is recorded, creating a full audit history – supporting accountability.
Remove Manual Bottlenecks
SOLID automates order fulfillment using pre-defined procedures to create workflows. These remove manual bottlenecks and increase agent accountability.
Boost Time to Market
Respond rapidly to service change requests and reducing turnaround times.
Manage your field work with our mobile app
Used by Field Service Agents and fully integrated with your automated workflows to manage job queues, site visits and proof of completed work documentation and job photos.
Mobile app access is authorised through SOLID.
Jobs are displayed in the app job queue
Jobs are assigned to contractors within SOLID and appear in the relevant contractors job queue with all the customers’ and job details.
Customers are notified of site visit
Customers receive a notification detailing which contractor to expect on which day in addition to a photograph of the contractor. Reminder SMS’s are also automatically generated.
Job completed through the app
Contractor initiates a job through the app, recording actions taken and attaching photographic proof of work completed. Client signs directly through the mobile phone and a single click completes the job report.
Serialised stock tracking
Scan, track and manage stock from within the SOLID Mobile App.
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