Grow your business without the growing pains

Capture a sale or upgrade and the system will ensure you activate the required services in accordance with your defined processes and business rules. Minimise revenue leakage by ensuring that all changes to an account’s status are propagated to remote systems.

Effectively manage your complete order fulfillment process from point of sale to delivery of your services – all within a single platform

Peace of mind

Once the business rules have been loaded, they drive the provisioning process. This gives you complete assurance that everything is done correctly, every time.

Supports Integration Protocols

SOLID supports an array of integration protocols including: Webservice, LDAP, JDBC, REST, XML and user-defined protocols.

Central Product Lifecycle Management

Quickly and easily propagate changes.

Product Management Tools

A full set of Project Management tools are integrated directly into your automated operations.

Scalable

Scale from an entry level system managing 15,000 accounts to a clustered or cloud solution managing over 1 million accounts. SOLID supports either on-site or cloud-based deployment models.

Auditable

Every change to the system and customer database is recorded, creating a full audit history – supporting accountability.

Remove Manual Bottlenecks

SOLID automates order fulfillment using pre-defined procedures to create workflows. These remove manual bottlenecks and increase agent accountability.

Boost Time to Market

Respond rapidly to service change requests and reducing turnaround times.

Manage your field work with our mobile app

Used by Field Service Agents and fully integrated with your automated workflows to manage job queues, site visits and proof of completed work documentation and job photos.

Mobile app access is authorised through SOLID.

Jobs are displayed in the app job queue

Jobs are assigned to contractors within SOLID and appear in the relevant contractors job queue with all the customers’ and job details.

Customers are notified of site visit

Customers receive a notification detailing which contractor to expect on which day in addition to a photograph of the contractor. Reminder SMS’s are also automatically generated.

Job completed through the app

Contractor initiates a job through the app, recording actions taken and attaching photographic proof of work completed. Client signs directly through the mobile phone and a single click completes the job report.

Serialised stock tracking

Scan, track and manage stock from within the SOLID Mobile App.

MWEB Launches LTE-Advanced on SOLID in Just 10 Days

You Might Find This Featured Project Interesting

When Internet Solutions launched the new Rain LTE platform to the South African ISP market, the race was on for ISPs to be able to offer this exciting new service to their customers “yesterday” (as they say).

Click to read