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24/7 Online Customer Self-Service
Provide customers and resellers with a highly personalised, interactive online service 24 hours a day. They will be able to get answers to their questions, review their account details and complete transactions. SOLID’s responsive design means your portals can be accessed from any device, an essential feature in today’s marketplace.
Boost customer satisfaction and long term retention.
Empower your Customers
Let customers view and change account information, contact details and company communication settings.
Full Access to Financial Documents
Customers can view and download financial documents such as statements, invoices and credit memos; freeing up your accounts team from high volume requests.
Automated Upsell & Cross-sell
Let customers upgrade and add extra services to their accounts on-demand. Automated workflows mean services are automatically activated.
Direct Communication
Post information online to communicate directly with your customers or resellers.
Billing Notifications
Automate reminders for account arrears, password policies and new services.
Branded For You
Portal features and functionality are specified by you and branded to your requirements.
Service customers and resellers
Create separate portals for customers and resellers, providing information, features and functionality relevant to each group’s requirements.
Deliver great customer service from anywhere, any time and on any device
SOLID’s responsive design means your customer and reseller portals are available through any internet enabled device.
Enable Self Service
Enabling self-service reduces the number of unnecessary support tickets raised, freeing up your support team to focus on more pressing issues
Increase customer satisfaction
Customers are very happy when they don’t have to wait to speak to a customer advisor to solve simple problems or ask simple questions.
One Time Pin Login
Make it easier for your customers to login with OTP (One Time Pin), instead of a username and password
